Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here
Shipping & Delivery
How does shipping and delivery work?
So you've made an order? Welcome to the Glow-bites family!
Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
Your products will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 3-7 business days**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
All orders include FREE and fast delivery Australia-wide, no matter how many products you order.
When will my order arrive?
Once your order is picked and packed, the magical journey from Glow-bites HQ to your front door begins.
All orders (no matter how many products you purchase) include FREE and fast delivery Australia-wide. You can expect your order to arrive within 5-9 business days* from the day you place it.
*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery day.
How do I track my order?
Yay, time to celebrate – your order is on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although Australia Post quote us 5-9 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.
*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
Are there any customs/import fees?
All our products are shipped right here in Australia, out of our distribution centre. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.
Product Questions
Are Glow-bites gummies safe to take every day?
Yes! Glow-bites are designed for daily use, made with high-quality, science-backed ingredients your body can safely enjoy every day.
How long does it take to notice results?
Most customers begin to feel and see results within 2–4 weeks of consistent use, depending on your lifestyle and nutrition habits.
Are Glow-bites vegan or gluten-free?
Yes — all Glow-bites gummies are plant-based, gluten-free, and made without artificial colours or flavours.
Can I take multiple Glow-bites products together?
Absolutely! Each formula is designed to complement the others — you can safely combine them for full-body support and wellness.
Where are Glow-bites made?
Glow-bites is proudly Australian-owned, and our products are made with premium ingredients under strict quality standards.
Do you offer subscriptions or bulk discounts?
Yes! You can subscribe to your favourite Glow-bites gummies for monthly deliveries and save on every order.
Returns & Exchanges
Do you have a returns policy?
Because Glow-bites gummies are consumable products, we’re unable to accept returns once the seal has been broken or the packaging opened — this ensures every customer receives their product in perfect, safe condition.
If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery, and our team will make it right with a replacement or refund.
How long do I have to return the products?
Unopened items in their original packaging can be returned within 30 days of receiving your order. Please reach out to our support team first to arrange approval before sending anything back.
Can I return my order for a refund?
Refunds are only issued for items that arrive damaged, faulty, or incorrect. We can’t refund opened or used products for hygiene reasons, but we’ll always do our best to ensure you’re happy with your experience.
Do I have to pay for returns?
If your product is damaged, faulty, or incorrect, Glow-bites will cover the cost of return shipping or replacement. For change-of-mind returns (unopened only), return shipping costs are the customer’s responsibility.
How long does it take for my return/exchange to be processed?
Once your return has been received and inspected, we’ll notify you by email and process your exchange or refund within 3–5 business days.
How do I contact customer support?
You can reach our friendly team at support@glowbites.com.au — we’re a small Aussie brand, so every message goes directly to someone who cares and will personally help resolve your issue.
Payment
How secure is your payment?
All jokes aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
Do you have payment plan options?
Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!
How do I use a discount code?
Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hi@glow-bites.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your Glow-bites stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.
Where are you located?
Our Glow-bites HQ is located in Brisbane, QLD. Your glow-bites products start their journey to you from our warehouses in Sydney and Melbourne.
*Please note: Our Glow-bites HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.