Questions?
Please read the FAQs below. If you can’t find the answer you’re looking for, please contact us here
Shipping & Delivery
How does shipping and delivery work?
So you've made an order? Welcome to the Glow-bites family!
Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
Your products will be sent via Australia Post, and then they should be safely in your patiently waiting hands within 3-7 business days**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
All orders include FREE and fast delivery Australia-wide, no matter how many products you order.
When will my order arrive?
Once your order is picked and packed, the magical journey from Glow-bites HQ to your front door begins.
All orders (no matter how many products you purchase) include FREE and fast delivery Australia-wide. You can expect your order to arrive within 5-9 business days* from the day you place it.
*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery day.
How do I track my order?
Yay, time to celebrate – your order is on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).
Help, I think my order is lost/hasn’t been delivered?
Think your order may be delayed? Australia Post delivery estimates are typically 3-7 business days, however delays can occasionally occur during busy periods.
If your order has not arrived within 20 days, please contact us so we can assist further.
For tracking updates or delivery issues, we recommend contacting Australia Post directly first, as all deliveries are managed through their network.
Can I change my shipping address?
Entered the wrong shipping address? No problem.
If your order has not yet shipped, contact us as soon as possible with the correct address and we’ll update it for you.
If your order has already been dispatched, you may still be able to redirect it through the Australia Post tracking link sent in your shipping confirmation email.
Please note: Orders are shipped to the address entered at checkout. Please double-check your details carefully, as we’re unable to recover parcels delivered to an incorrect address provided on the order.
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
Are there any customs/import fees?
All our products are shipped right here in Australia, out of our distribution centre. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard.
Product Questions
Are Glow-bites gummies safe to take every day?
Yes! Glow-bites are designed for daily use, made with high-quality, science-backed ingredients your body can safely enjoy every day.
Are Glow-bites vegan or gluten-free?
Yes — all Glow-bites gummies are plant-based, gluten-free, and made without artificial colours or flavours.
Can I take multiple Glow-bites products together?
Absolutely! Each formula is designed to complement the others — you can safely combine them for full-body support and wellness.
Where are Glow-bites made?
Glow-bites is proudly Australian-owned, and our products are made with premium ingredients under strict quality standards.
Do you offer subscriptions or bulk discounts?
Yes! You can subscribe to your favourite Glow-bites gummies for monthly deliveries and save on every order.
Returns & Exchanges
Do you have a returns policy?
Because Glow-bites gummies are consumable products, we’re unable to accept returns once the seal has been broken or the packaging opened — this ensures every customer receives their product in perfect, safe condition.
If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery, and our team will make it right with a replacement or refund.
How long do I have to return the products?
Unopened items in their original packaging can be returned within 30 days of receiving your order. Please reach out to our support team first to arrange approval before sending anything back.
Can I return my order for a refund?
Refunds are only issued for items that arrive damaged, faulty, or incorrect. We can’t refund opened or used products for hygiene reasons, but we’ll always do our best to ensure you’re happy with your experience.
Do I have to pay for returns?
If your product is damaged, faulty, or incorrect, Glow-bites will cover the cost of return shipping or replacement. For change-of-mind returns (unopened only), return shipping costs are the customer’s responsibility.
How long does it take for my return/exchange to be processed?
Once your return has been received and inspected, we’ll notify you by email and process your exchange or refund within 3–5 business days.
How do I contact customer support?
You can reach our friendly team at support@glowbites.com.au — we’re a small Aussie brand, so every message goes directly to someone who cares and will personally help resolve your issue.
Payment
How secure is your payment?
Your privacy and payment security are extremely important to us. Glow-bites™ uses Shopify Payments — a trusted, encrypted payment system designed to keep your personal and payment information safe and secure at all times.
What payment types do you offer?
We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Afterpay for flexible checkout options.
Do you have payment plan options?
We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Afterpay for flexible buy now, pay later options.
How do I use a discount code?
Simply enter your discount code at checkout in the ‘Discount Code’ box and click ‘Apply’ before completing your payment. Your savings will automatically be applied to your order total.
Please note: Only one discount code can be used per order unless otherwise stated.
I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply contact our helpful team here and they will be happy to help correct this for you.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
Australian dollars (AUD).
Contact Us
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
I need to cancel or change my order!
These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.
As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How do I contact you?
Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! You can contact us here or by emailing us at hi@glow-bites.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
How do I provide feedback?
We always strive to be the best so we love hearing your thoughts. We also love hearing your Glow-bites stories, as it warms our hearts to see our products being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it here.
Where are you located?
Our Glow-bites HQ is located in Brisbane, QLD. Your glow-bites products start their journey to you from our warehouses in Sydney and Melbourne.
*Please note: Our Glow-bites HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.