Refund policy

We want you to love your Glow-bites experience. If something isn’t right, we’ll do our best to fix it — within the guidelines below.

 

🚫 No Change of Mind Returns

We do not offer refunds or returns for change of mind. Please choose carefully before purchasing.

💚 60-Day Guarantee

You have 60 days from the date of delivery to request a return if your item is:

  • Faulty

  • Damaged

  • Incorrect

✅ Return Eligibility

To qualify for a return:

  • The item must be unused and in its original packaging

  • You must provide proof of purchase

  • You must contact us first before returning anything

⚠️ Returns sent without prior approval will not be accepted.

🛠️ Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.
If it’s damaged, defective, or incorrect — email us immediately at hi@glow-bites.com.au with:

  • Your order number

  • A clear description of the issue

  • Photos or video showing the problem

We’ll review and respond with the next steps.

🚚 How to Start a Return

Email hi@glow-bites.com.au with:

  • Your order number

  • The reason for return

  • Supporting photos or video

If your return is approved, we’ll send you return shipping instructions, including where to send your item.

🚨 Customers are responsible for return shipping costs unless the item is confirmed as faulty, damaged, or incorrect.

🔁 Exchanges

We do not offer direct exchanges. If approved for a return, you may place a new order for your desired item separately.

💳 Refunds

Refunds are only issued after:

  1. The returned item has been received, and

  2. It has been inspected and approved

Once approved, refunds are processed to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at hi@glow-bites.com.au.

🚫 Non-Returnable Items

We do not accept returns for:

  • Perishable goods (e.g. gummies or food products)

  • Custom or personalised items

  • Hazardous materials

  • Gift cards

  • Final sale items

If you're unsure whether your item qualifies, please contact us before purchasing.

Note: Product images are for marketing display only. Packaging and labelling may vary slightly from photos shown.